November 2016

Pitfalls Of Delaying Key Tech Decisions

2016-11-20T11:13:22+00:00November 20th, 2016|

By Ron Daly, President/CEO
Virtual StrongBox, Inc.
Source:
http://www.cutoday.info/THE-feature/Pitfalls-Of-Delaying-Key-Tech-Decisions

Members have no complaints about the credit union’s tech offerings, so it’s all good, right?

Wrong, says one expert.

“It isn’t wise to mistake radio silence for member satisfaction,” said Ron Daly, president and CEO of Virtual Strongbox, who added that it is essential to get out ahead of any potential issues before members start walking out the door due to dissatisfaction over the CU’s digital service delivery.

Daly underscored the urgency of sound technology decisions, pointing to digital banking milestones that show the shift toward mobile is now happening at an ever increasing pace, leading […]

How is Your Bank’s Customer Experience … Really? 3 Questions to Consider

2016-11-20T08:41:18+00:00November 20th, 2016|

By Ron Daly, President/CEO
Virtual StrongBox, Inc.
Source:
https://www.cbinsight.com/banks-customer-experience-really-3-questions-consider.html

It’s a sad fact, but the financial industry has a history of being slow to adapt to new technology. While many banks have spruced up their branches with customer Wi-Fi bars and touch-screen banking stations, most still use legacy core systems. But beyond the cost, core vendors, themselves, haven’t been very responsive to changing demands, so financial institutions mostly follow a “chewing-gum-and-bailing-wire” approach – tacking digital apps onto existing systems designed for physical branches.

Who’s in charge now?

The add-on approach may have worked when banks’ only competition was each other, and it was hard for […]