When uploading to your digital vault the maximum size a file can be is 500 MB. If an attempt is made to upload a file larger than 500 MB an error message will appear noting that it exceeds the file size limit.
TIP: Try zipping the file to see if the file is condensed to a size smaller than 500 MB
The file upload is also based on the available storage in your digital vault. If the size of the file being uploaded is larger than the available space an error message will appear noting that the account does not have enough free space.
TIP: If your digital vault doesn’t have enough space consider permanently deleting files you no longer need or purchasing additional storage
The Organization Collaboration Strongbox is a collaborative tool that enables remote conversations and exchange of information between customers and employees. It empowers multiple internal users to work easily and securely with customers from remote environments – including home offices.
This is an online safe deposit box provided to you from your credit union for you to store all your important electronic documents. This secure storage is inside the CU’s online banking for you to use as you would like. The CU is also putting receipts and documents into your personal strongbox and when they do the platform sends you the email that you received.
Here is a link to a video that shows how to find your secure storage inside online banking and how to access your documents account
Multifactor Authentication or MFA is available for our digital vault logins.
Add Two-Factor (Multi-factor) Authentication to my Direct Login
To add two-factor verification to your login
Note: Two-factor authentication is not available if your digital vault is behind your provider’s online banking or mobile app. If this is how you access your digital vault, two-factor authentication should be turned on in front of those applications.
There are 2 multi-factor authentication choices available with our platform: Authenticator and Hardware Token
To set up two-factor verification
Sign in to your digital vault
Click “My Profile” from the left navigation menu
Click the Two-Factor verification profile option and click “Manage”
Our secure customer engagement platform and APIs empower our FinServ partners to innovate around old, expensive to replace, lagging technology to achieve consumer-driven innovation. A unique feature of the Virtual StrongBox platform is that there is no “one customer journey.” Each of our partners get to define what works best from their customer’s perspective and then build backward from the customer, through our platform and on toward the existing processes.
Credit Union/Bank account information and/or statements
Original stock certificates (if not held in street name, which is recommended form of ownership)
Original prospectuses and sales materials for any limited partnerships
Bonds and Treasury securities (if not held in street name)
Copy of employment contract
NOTE: ALL FILES ARE PROTECTED BY AES 256 BIT ENCRYPTION
Federal Information Processing Standards – The Advanced Encryption Standard (AES) specifies a FIPS-approved cryptographic algorithm that can be used to protect electronic data. The AES algorithm is a symmetric block cipher that can encrypt (encipher) and decrypt (decipher) information.