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Frequently Asked Questions
Virtual StrongBox Quick Topics
TIP: Try zipping the file to see if the file is condensed to a size smaller than 500 MB
The file upload is also based on the available storage in your digital vault. If the size of the file being uploaded is larger than the available space an error message will appear noting that the account does not have enough free space.
TIP: If your digital vault doesn’t have enough space consider permanently deleting files you no longer need or purchasing additional storage
The Organization Collaboration Strongbox is a collaborative tool that enables remote conversations and exchange of information between customers and employees. It empowers multiple internal users to work easily and securely with customers from remote environments – including home offices.
Read our article: 10 Reasons to Choose Virtual StrongBox
Some of the many security and privacy features of Virtual StrongBox include:
- Configured on dedicated, redundant storage devices in redundant datacenters rather than a less-secure, cloud-based model
- The datacenters have SSAE 16 certification, 24 hour monitoring to assure safety and continuous backup in case of power outages or physical disasters
- Files are protected with AES 256 bit encryption
- Files are encrypted in transit and at rest using patented technology
- Supports Perfect Forward Secrecy (PFS) that ensures a session key cannot be compromised
- Single Sign-on from inside online banking that provides a layer of multi-factor authentication
- Mobile multi-factor authentication that allows for access outside online banking
- Only the user has access to documents in their Strongbox
For more information about VSB security view our Security Page
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This is an online safe deposit box provided to you from your credit union for you to store all your important electronic documents. This secure storage is inside the CU’s online banking for you to use as you would like. The CU is also putting receipts and documents into your personal strongbox and when they do the platform sends you the email that you received.
Here is a link to a video that shows how to find your secure storage inside online banking and how to access your documents account
Multifactor Authentication or MFA is available for our digital vault logins.
To add two-factor verification to your login
Note: Two-factor authentication is not available if your digital vault is behind your provider’s online banking or mobile app. If this is how you access your digital vault, two-factor authentication should be turned on in front of those applications.
There are 2 multi-factor authentication choices available with our platform: Authenticator and Hardware Token
- To set up two-factor verification
- Sign in to your digital vault
- Click “My Profile” from the left navigation menu
- Click the Two-Factor verification profile option and click “Manage”
To unsubscribe from system generated Virtual StrongBox emails
- View the system generated email
- Click on the unsubscribe link
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- Your Enable Notification setting will be changed to No and you will no longer receive these types of emails
To unsubscribe from our educational email series
- Open the most recent email you received.
- Click on the unsubscribe link at the bottom of the email
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- Your email status will be changed to “unsubscribed” and you will no longer receive educational emails
Virtual StrongBox products include Digital Vault, Organization Collaboration StrongBox and Loan Participation Platform along with many custom solutions.
Our secure customer engagement platform and APIs empower our FinServ partners to innovate around old, expensive to replace, lagging technology to achieve consumer-driven innovation. A unique feature of the Virtual StrongBox platform is that there is no “one customer journey.” Each of our partners get to define what works best from their customer’s perspective and then build backward from the customer, through our platform and on toward the existing processes.
Virtual StrongBox offers Standard, Premium and Enterprise packages. Let us customize a solution that fits your needs. Our hands-on experts provide white glove service every step of the way.
The Virtual StrongBox “powered by” platform allows our clients to define, develop and quickly deploy custom products and solutions with significant cost and time savings when compared to building those same solutions from square one. Click here to learn about some of the consumer-driven innovations created using our technology.
Two words … Security and Privacy
If you care about who has access to your information and can read it, copy it, steal it, sell it or how many copies of it might be on the internet, then Virtual StrongBox is your answer.
If you don’t care about Security and Privacy, then store your information in the cheapest place you can find.
Learn more about our Total Information Privacy and Protection on our website HERE
For more information visit Virtual StrongBox
| Personal Documentation | Real Estate and Personal Property | Financial/Business |
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NOTE: ALL FILES ARE PROTECTED BY AES 256 BIT ENCRYPTION
| • | Federal Information Processing Standards – The Advanced Encryption Standard (AES) specifies a FIPS-approved cryptographic algorithm that can be used to protect electronic data. The AES algorithm is a symmetric block cipher that can encrypt (encipher) and decrypt (decipher) information. |
No worries if you have filled your strongbox to its capacity. It’s easy to buy (add) more storage space for your account from inside your account. Here’s how to do it once you have logged in:
- Access the Profile Settings window. This can be done by:
- From the username drop-down menu select the My Profile option
- Clicking on the gear icon
next to your storage meter at the bottom of the left windowpane- If you have the Actions Menu on then you can easily get to Upgrades by clicking Buy More Space on the left menu or clicking My Profile from the left menu and choosing the Upgrade Tab
- There are two tabs: Profile and Upgrade
- Select the Upgrade Tab
- Below your Upgrade History is the Purchase Storage section – You may securely purchase more storage at any time
- From the Purchase Storage drop-down menu select the amount of space you want to purchase
- Select the payment method and if applicable enter card information
- Click Confirm Purchase to complete the upgrade
- After the transaction has completed you will receive a printable confirmation
- Click close to exit the confirmation screen
- Your storage meter will now be adjusted showing the upgraded amount