Losing Digital Customers Jeopardizes Your Future

2024-01-25T14:27:06-05:00January 25th, 2024|

Do you make it convenient for customers and non-customers to send documents to you securely? Most Financial Institutions think they do and give themselves an “A.” Yet when those same processes are graded from the digital consumer’s perspective, they get an “F.”

Last week, I had to reach out to a very large ($8+ billion) financial institution I am not a current customer of. I was doing so as the executor of my cousin’s estate. Long story short, I had to send some personal documentation that we would all agree should not be sent as an attachment in an email. But that’s […]

Virtual StrongBox FinovateFall 2012 Digital Vault Debut

2023-09-13T18:15:15-04:00September 13th, 2023|

It’s hard to believe we were on the FinovateFall 2012 Stage 11 years ago as a product of our former company. We watched the prez and saw how far our digital vault platform has come. Our platform is now integrated into retail and business digital banking platforms across North America. See if your provider is on the list of SSO connections here.
Since FinovateFall 2012, we’ve matured into secure storage with a purpose! Our digital vault platform is changing how […]

Virtual StrongBox Collaborates with Jack Henry on Banno Plugin

2023-05-24T14:04:52-04:00May 24th, 2023|

Community and regional financial institutions on the Banno platform can offer accountholders secure storage with built-in secure file exchange inside their online banking platform.

Charlotte, NC, May 25, 2023 – Virtual StrongBox, a leading secure digital vault platform provider for financial institutions, announced today that its consumer-facing and business banking digital vault platform is now accessible through the Jack HenryTM digital banking platform. First Bank & Trust Company ($3.1B in Abingdon, VA) is the first Banno client to deploy the solution.

Virtual StrongBox leveraged the Banno Digital ToolkitTM, the same set of APIs […]

Is Your Bank Good Sticky … or Bad Sticky?

2023-07-10T12:14:07-04:00January 7th, 2023|

By Ron Daly

Newton’s Third Law says that for every action, there’s an equal and opposite reaction. But while he’s talking physics, I’m thinking customer retention. All good things seem to have a bad side, and for banks, stickiness is near the top of the list.

What’s sticky?

So, ask yourself if your stickiness is the good kind or bad kind: Do your customers perceive your bank as a sticky bun, offering a satisfying experience that leaves them with a good taste? Or maybe it’s more like flypaper, where customers put up with sub-par service or outdated delivery systems because they feel trapped?

Financial institutions […]

Digital Vault Showcased at Q2 Fall Innovation Studio Event

2022-09-09T15:39:36-04:00September 8th, 2022|

Click to learn more about the event and register.

Tell Me About It

To your customers, our digital vault is an online safe deposit box where they can store sensitive documents inside your online banking. To Q2 clients, we’re a multi-user workspace designed to securely collect, protect and exchange documents with consumers and businesses in any process. Secure email and FTP are customer service nightmares! Our digital vault makes getting documents to and from your organization easy and frictionless because if it’s too hard for digital consumers to work with you they have plenty of other choices.

Virtual StrongBox Provides Secure Digital Vault Through Alkami Digital Banking Platform

2022-08-03T10:35:39-04:00August 3rd, 2022|

Data-security expert’s storage and exchange platform enables innovation in the Financial Services industry.

Plano, TX and Charlotte, NC – [August 3, 2022] – Alkami Technology, Inc. (Nasdaq: ALKT) (“Alkami”), a leading cloud-based digital banking solutions provider for banks and credit unions in the U.S., today announced a partnership with Virtual StrongBox, a leading secure digital vault platform provider for financial institutions. Through the new partnership, Alkami customers can offer a secure digital vault, with file exchange capabilities, inside their digital banking platform.

Virtual StrongBox is designed by bankers with the highest levels of security banks and credit unions need and the […]

Aluvy Launches Loan Participation Marketplace

2023-05-03T15:01:43-04:00June 15th, 2022|

The Credit Union League of Connecticut and its wholly owned subsidiary, League Services Corporation, are pleased to announce the launch of Aluvy, an online loan participation platform that will give more credit unions better access to loan participations at an affordable price.

Aluvy is a Software as a Service (SaaS) product specifically designed to help more credit unions access the unique benefits of the loan participation marketplace that have typically been available to larger lenders. Through the proprietary automation of one-to-many participations and payment servicing, Aluvy enables smaller credit unions to access right-sized loan participations. Additionally, larger or more experienced sellers will […]

10 Reasons to Choose Virtual StrongBox

2022-06-15T13:21:49-04:00April 12th, 2021|

Virtual StrongBox is a unique platform that enables innovation in the Financial Services sector. Here are ten major differentiators between our solution and other cloud storage providers, collaboration portals, syncing tools and consumer vaults.

Data Security & Patents

Our secure, customizable platform, with its ten patents, is designed with FinServ security requirements in mind. We then couple that data security with convenience and a simple, intuitive user experience consumers demand.

Consumer-first Digital Strategy

Responsive design and a flexible consumer journey allow our partners to integrate our digital vault technology into their strategy and create differentiators.

Proprietary Document Exchange

Allows consumers and our partners to easily exchange folders […]

Virtual StrongBox Introduces Collaborative Digital Vault

2022-06-15T13:51:57-04:00July 7th, 2020|

Technology empowers multiple internal users to work easily and securely with digital consumers.

Charlotte, NC (July 8, 2020) – Virtual StrongBox, Inc. recently announced the release of its latest product – Organization Collaboration StrongBox. The technology eliminates the pain points in existing document exchange workflow and secure email products when exchanging files and data between a financial institution and its customers, businesses and external third parties. In June, three CU*Answers credit unions deployed the new secure document exchange platform, which takes less than a day to implement.

The “New Normal” has forever changed how customers and non-customers want to get documents to and […]

It Can Happen in a Heartbeat: Help Your Customers Prepare for Life’s Emergencies

2020-06-10T19:54:03-04:00June 8th, 2020|

Ron Daly, President/CEO
Virtual StrongBox, Inc.

Every day, events happen that can turn lives upside down. Maybe it’s a wildfire in California, forcing people to quickly flee their homes. Maybe a medical emergency occurs when someone is out of town, away from their regular doctors. Or perhaps a water pipe breaks, damaging mortgage documents, photos or birth certificates.

While no one can prevent every traumatic event, your financial institution can make it easier for customers to meet life’s challenges. You can help customers prepare for emergencies by providing them with safe-deposit boxes. No, not physical boxes, like the “olden” days; instead offer a digital […]

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