SECURITY & PATENTS

The Virtual StrongBox customer engagement platform provides secure collection, exchange and storage of information between you and your digital consumer.

Data security is our #1 priority. Engage your digital consumer with confidence using the Virtual StrongBox platform. TIPP (Total Information Privacy & Protection) guarantees your personal account holders that their files are safe and completely private. ONLY the account holder can access their personal files. Not employees at Virtual StrongBox. Not employees of providers of the service. Not employees at the cloud-service provider.

We even have patented security measures that ensures someone with direct access to the server holding the data can’t view the files in your customers’ accounts.

Even after files have been deleted and digitally shredded, PII (Personally Identifiable Information) is never vulnerable to security threats.

Watch our video to learn more.

We Answer the Hard IT Questions

Q. How is my data stored?

Answer

How is my data stored?

All data is encrypted in transit and encrypted at rest at the file level in our environment.

Q. Where is my data?

Answer

Where is my data?

Your data is stored in our private data centers. In the United States, data is stored in Charlotte, NC and replicated off-site to Little Rock, AR.

Q. What security oversight is there?

Answer

WHAT SECURITY OVERSIGHT IS THERE?

Virtual StrongBox uses SSAE 16 Type II accredited datacenters to host our SaaS application and metadata. We also engage with third parties to perform periodic risk assessments and gap analyses.

Q. Who else can access my data?

Answer

WHO ELSE CAN ACCESS MY DATA?

Only the Virtual StrongBox owner has the key to open the files placed in their personal StrongBox. Neither our employees or employees of the service provider have access or have visibility of any documents until granted permission.

Q. How about DR and BCP or regulator concerns?

Answer

How about Dr and BCP or regulator concerns?

Files are stored and replicated with a leading Infrastructure-as-a-Service (IaaS) provider to ensure high file durability and availability. Data is then backed up and replicated to another data center to ensure continuity.

Q. How do I permanently delete my data?

Answer

HOW DO I PERMANENTLY DELETE MY DATA?

When a file is deleted by you or we decommission your instance, it is permanently destroyed by our processes.

Q. How do I get my data back and avoid vendor lock-in?

Answer

HOW DO I GET MY DATA BACK AND AVOID VENDOR LOCK-IN?

Virtual StrongBox clients can call our account managers at any time to remove their data and avoid vendor lock-in.

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