The Virtual StrongBox customer engagement platform enables and protects the collection, exchange and storage of information between the enterprise and the digital consumer.

Q. How is my data stored?


How is my data stored?

All data is encrypted in transit and encrypted at rest at the file level in our environment.

Q. How about DR and BCP or regulator concerns?


How about Dr and BCP or regulator concerns?

Files are stored and replicated with a leading Infrastructure-as-a-Service (IaaS) provider to ensure high file durability and availability. Data is then backed up and replicated to another data center to ensure continuity.

Q. Where is my data?


Where is my data?

Your data is stored in our private data centers. In the United States, data is stored in Charlotte, NC and replicated off-site to Little Rock, AR.

Q. How do I permanently delete my data?


How do I permanently delete my data?

Unlike other online storage providers, when a user deletes a file or a Virtual StrongBox account is discontinued, the information is completely destroyed by our secure file shredder.

Q. Who else can access my data?


Who else can access my data?

Only the Virtual StrongBox owner has the key to access the files in their personal StrongBox. Neither our employees nor the organization can access files unless granted permission.

Q. What security oversight is there?


What security oversight is there?

Virtual StrongBox uses SSAE 16 Type II accredited datacenters to host our SaaS application and metadata. We also engage with third parties to perform periodic risk assessments and gap analyses.

Q. How do I get my data back and avoid vendor lock-in?


How do I get my data back and avoid vendor lock-in?

Virtual StrongBox clients can call our account managers at any time to remove their data and avoid vendor lock-in.

Total Information Privacy & Protection

The security measure that sets us apart from every other provider.

Total Information Privacy & Protection (TIPP) ensures Virtual StrongBox users that only the account owner can see the documents within their personal account. Along with a data shredder that tears apart a file once it's deleted, TIPP ensures users' Personally Identifiable Information is never vulnerable to security threats.

You can only access a file if the user gives you permission by sharing the document with you.

The organization can see the metadata about the file, such as:

  • When it was uploaded
  • The file type
  • The size of the file
  • The IP address of the user when the file was added

Through the same practices of any other online organization. Either the executor or employer has access to the email, where they can reset the password or through the typical Single Sign-On practices of the vendor connected to StrongBox.

Our Six U.S. Patents

Learn More about our Patents

Want to Learn More About Our Security and Compliance?

Click Here